Support Center
Everything you need to install, maintain, and get the most out of your Benchwick flooring.
Step-by-Step Installation
Follow these guides for a professional floating floor installation. Always read the product-specific instructions included in your box.
Rigid Core Vinyl Flooring
For RIGID CORE 402, 605, 610, 810, and Planet Tile collections.
Acclimate
Store planks in the installation room for 48 hours at 65-85°F. Keep boxes flat and unopened.
Prepare Subfloor
Ensure subfloor is clean, dry, flat (3/16" over 10ft), and structurally sound. Rigid core flooring can be installed over most existing hard floors.
Underlay
If planks do not have pre-attached IXPE backing, lay a suitable underlayment. Do not double up underlayment on pre-attached products.
Layout
Start from the longest, most visible wall. Maintain 1/4" expansion gap around all walls and fixed objects.
Install
Angle the long side tongue into the groove of the previous row at ~20°, then press down to lock. Tap end joints with a tapping block.
Finish
Install transition strips, baseboards, and quarter round to cover expansion gaps. Do not pin flooring with moldings.
Hybrid Wood Flooring
For SUPEROAK Lite, Select, Elite, Plus, and Max collections.
Acclimate
Store planks in the installation room for 48-72 hours at 60-80°F and 35-65% relative humidity.
Prepare Subfloor
Subfloor must be clean, dry (moisture ≤3% for concrete), and flat within 3/16" over 10ft. Repair any cracks or uneven areas.
Moisture Barrier
Over concrete subfloors, install a 6-mil polyethylene vapor barrier with seams overlapped 8" and taped.
Layout
Dry-fit the first two rows to plan the layout. Stagger end joints by at least 12". Maintain 3/8" expansion gaps at all walls.
Install
Use the angle-lock system: insert the long side at an angle, then fold down. Use a pull bar for end joints near walls.
Finish
Install T-moldings at doorways, reducers at transitions, and baseboards to conceal expansion gaps. Allow 24 hours before heavy furniture.
Warranty Coverage
All Benchwick flooring is backed by comprehensive warranty coverage. Terms vary by product line and application type.
Residential
| Structural Integrity | Lifetime |
| Wear-Through | 25 Years |
| Stain Resistance | 25 Years |
| Waterproof | Lifetime |
| Fade Resistance | 15 Years |
| Pet Proof | Lifetime |
Light Commercial
| Structural Integrity | 15 Years |
| Wear-Through | 10 Years |
| Stain Resistance | 10 Years |
| Waterproof | 15 Years |
| Fade Resistance | 7 Years |
Warranty terms may vary by specific product line. Contact us for detailed warranty documentation.
Care & Maintenance
Keep your Benchwick floors looking beautiful for years with these simple care guidelines.
Daily Care
- Sweep or vacuum regularly to remove dirt and debris
- Use a damp (not wet) mop with a pH-neutral cleaner
- Wipe up spills immediately to prevent staining
- Place doormats at entries to reduce tracked-in grit
Protection
- Use felt pads under all furniture legs
- Use protective mats under rolling office chairs
- Trim pet nails regularly to prevent scratches
- Avoid dragging heavy furniture or appliances
Avoid
- Never use steam mops or excessive water
- Avoid abrasive cleaners, steel wool, or scouring pads
- Do not use wax, polish, or oil-based cleaners
- Avoid prolonged direct sunlight — use blinds or curtains
Product Documentation
Download spec sheets, installation guides, warranty documents, and care instructions for each product series.
Rigid Core
RIGID CORE 402 / 605 / 610 / 810, Planet Tiles
Rigid Core Installation Guide
Complete installation instructions for all Rigid Core series
Rigid Core Specifications
RIGID CORE 402 / 605 / 610 / 810 and Planet Tiles spec sheet
Residential Limited Warranty
Full residential warranty terms and conditions
Light Commercial Limited Warranty
Light commercial warranty terms and conditions
Commercial Limited Warranty
Full commercial warranty terms and conditions
Care & Maintenance Guide
Cleaning and long-term care instructions
SUPEROAK
Lite, Select, Elite, Plus, Acoustic Wall — Hybrid Wood Planks
SUPEROAK Installation Guide
Complete installation instructions for all SUPEROAK hybrid planks
SUPEROAK Specifications
Lite, Select, Elite, Plus, and Acoustic Wall spec sheet
SUPEROAK Warranty Brochure
Full residential & commercial warranty terms
Care & Maintenance Guide
Includes specialized care for real wood veneer hybrid planks
AquaFast
Walk-In Shower & Bathtub Kits — Wall Panels & Surfaces
Frequently Asked Questions
Rigid Core
RIGID CORE 402 / 605 / 610 / 810Can I install Rigid Core flooring over existing tile or vinyl?
Yes. Rigid Core flooring can be installed over most existing hard, flat surfaces including tile, vinyl, and hardwood. The subfloor must be flat within 3/16" over 10ft. Carpet must be removed.
Is underlayment required for Rigid Core products?
Most Benchwick Rigid Core products (RIGID CORE 605, 610, 810) come with pre-attached IXPE backing, so no additional underlayment is needed. For RIGID CORE 402 products without attached backing, we recommend a standard underlayment (1-1.5mm).
What is the difference between RIGID CORE 402, 605, 610, and 810?
RIGID CORE 402 is our entry-level at 5mm with 12-mil wear layer (7.17" x 48"). RIGID CORE 605 is 6mm with 22-mil wear layer (7.17" x 48"). RIGID CORE 610 is 6.5mm with 22-mil wear layer and Klein Blue IXPE backing (9" x 60"). RIGID CORE 810 is our premium at 8mm with 30-mil wear layer and Klein Blue IXPE (9" x 62.6").
Can Rigid Core flooring be installed in bathrooms and basements?
Absolutely. All Benchwick Rigid Core products are 100% waterproof and ideal for bathrooms, kitchens, laundry rooms, and basements. They are not recommended for outdoor use or saunas.
What is the temperature range for Rigid Core installation?
Install and maintain room temperature between 55-95°F (13-35°C). Rigid Core is dimensionally stable but extreme temperature swings should be avoided. Do not install in unconditioned spaces.
Can I use radiant/underfloor heating with Rigid Core flooring?
Yes. All Benchwick Rigid Core products are compatible with hydronic and electric radiant heating systems. Surface temperature must not exceed 85°F (29°C). Allow the heating system to run for 2 weeks before installation.
What are Perfect Match Trims?
Perfect Match Trims are color-coordinated transition pieces (T-moldings, reducers, stair treads, quarter rounds) designed to match each Rigid Core collection exactly. Available for RIGID CORE 402, 605, 610, and 810.
SUPEROAK
Lite / Select / Elite / Plus / MaxWhat makes SUPEROAK different from regular vinyl or laminate flooring?
SUPEROAK is a hybrid wood plank featuring real wood veneer with 3D printed technology. It is non-PVC, AC5 rated for commercial durability, 100% waterproof, and each box contains 30 unique non-repeating patterns for an authentic natural wood look.
What is the difference between SUPEROAK Lite, Select, Elite, Plus, and Max?
SUPEROAK Lite is 9.5mm (7.7" x 48") — our accessible entry to hybrid wood. SUPEROAK Select is 12mm (7.5" x 48") with 0.6mm true veneer. SUPEROAK Elite is 12mm in a wider plank (9" x 60"). SUPEROAK Plus is 12mm in wide, long format (9.8" x 72.7"). SUPEROAK Max is our premium flagship at 14mm (12" x 96").
Does SUPEROAK require a moisture barrier?
Over concrete subfloors, install a 6-mil polyethylene vapor barrier with seams overlapped 8" and taped. Over wood subfloors or existing hard flooring, a moisture barrier is typically not required but recommended in high-humidity areas.
How long should I acclimate SUPEROAK before installation?
Store unopened boxes flat in the installation room for 48-72 hours at 60-80°F and 35-65% relative humidity. This is slightly longer than Rigid Core products due to the real wood veneer component.
Is SUPEROAK scratch resistant?
Yes. SUPEROAK features MattMaster electron beam coating technology that provides superior scratch resistance, stain resistance, and UV protection. It carries an AC5 commercial-grade durability rating, the highest in the industry.
Can SUPEROAK be installed in kitchens and bathrooms?
Yes. Despite featuring real wood veneer, SUPEROAK is 100% waterproof thanks to its hybrid core construction. It is suitable for all interior rooms including kitchens, bathrooms, and basements.
Is SUPEROAK environmentally friendly?
Yes. SUPEROAK is non-PVC and reduces reliance on harvesting natural wood species. The 3D printing process minimizes material waste, and the MattMaster coating technology reduces carbon emissions by 40% compared to traditional UV coatings.
General
Warranty & SupportHow do I file a warranty claim?
Contact our team via the contact form or email sales@benchwick.com with your order information, photos of the issue, and a description of the problem. We typically respond within 1 business day.
What does the warranty NOT cover?
The warranty does not cover damage from improper installation, misuse, negligence, flooding, or commercial use of residential-rated products. Normal wear in appearance (minor scratches, color variation) is also excluded.
Can I use radiant/underfloor heating?
Yes. Both Benchwick Rigid Core and SUPEROAK hybrid flooring are compatible with hydronic and electric radiant heating systems. Surface temperature must not exceed 85°F (29°C). Allow the heating system to run for 2 weeks before installation.
Still Have Questions?
Our team is ready to help with technical support, warranty claims, or any other questions.